How a Nestably AI Worker actually operates
No mystery box. An AI Worker is a narrow, supervised process: your rules go in, actions are logged, and anything consequential waits for a person.
Company rules + permissions
You write the rules: tone, hours, what may be answered, what must wait. Each action is assigned a permission level.
AI Worker
One worker, one queue. It only ever acts inside the rules you approved for that role.
Connected tools
Scoped access to the systems the queue actually needs — read-only wherever that is enough.
Action log
Every read, draft, decision and send is recorded with a timestamp and a reason.
Exception queue
Anything outside the rules stops here with full context, instead of being guessed at.
Owner dashboard
You see activity, approve or reject drafts, adjust permissions, and stop the worker instantly.
Rules + permissions -> AI Worker -> connected tools -> action log
|
+-> exception queue -> owner dashboardFour permission levels
Draft Only
The AI Worker prepares the work but nothing leaves your business until a person sends it.
Auto Low-Risk
Routine, reversible internal steps run on their own — tagging, sorting, logging, reminders.
Human Approval Required
Anything a customer sees or that affects money waits in the exception queue for a person.
Hard Blocked
Permanently off. Contracts, purchases, payments, legal commitments and pricing changes are never automated.
Every step is recorded
Synthetic example of a log extract.
Read customer record #4821
Permission: Auto Low-Risk · read-only
Drafted follow-up email
Permission: Human Approval Required · queued
Owner approved draft and sent
Approved by owner · recorded with identity and time
Requested to apply a 10% discount
Permission: Hard Blocked · pricing change
Raised exception to owner
Context and full history attached
Stop and disable controls
- Pause a single worker instantly from the owner dashboard.
- Disable one capability without switching the whole worker off.
- Revoke a tool connection at any time; access ends immediately.
- Emergency stop halts all queued actions, including approved-but-unsent drafts.
Permanent limits
- No purchases, contracts, or financial transactions.
- No health information handled or stored.
- No credentials collected or held by a worker.
- Consequential external actions always require a person.
Everything shown on this page is illustrative. Nestably AI Services is in Phase 1 — no live customer accounts, metrics, or external messaging are represented here.