AI Customer Support Agent
Answers the same twenty questions perfectly, and knows when to hand over.
Repeat questions about hours, status, policies, scheduling, and order or job progress.
Does automatically
- Answer questions covered by your approved knowledge base
- Give job or order status from your own records
- Collect the details needed before a person steps in
- Categorise and prioritise each conversation
- Flag recurring questions worth a documentation fix
Needs your approval
- Any answer not covered by the approved knowledge base
- Goodwill gestures, refunds, or policy exceptions
- Anything involving a safety concern or injury
Hard blocked
- Health information of any kind
- Legal or regulatory advice
- Changing a customer's account credentials
Connections are scoped and agreed during onboarding. Nothing is connected without your written approval, and read-only access is used wherever it is enough.
A day in the queue
Synthetic example. Not real customer activity.
Asked about weekend availability
Answered from approved hours content.
Asked for a refund after a late delivery
Goodwill decisions are never automated.
Third identical question about warranty length this week
Answered, and flagged for a knowledge-base update.
Customer described a medical issue
Health-related content is hard blocked and routed to a person.
What we would measure
62%
Questions resolved without a person
Demo figure for common questions
Under 1 min
Average handling time
Sample target
100%
Escalations with full context
Sample operating standard
These numbers are sample and demonstration values used to show what we track — not results you are promised. Your own baseline is measured during the pilot before anything is claimed.
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