Yes — what kind of project are you planning?
AI Receptionist / Lead Coordinator
Catches every inbound enquiry, asks the qualifying questions, and books the right next step.
New enquiries arriving by web form, missed-call text-back, and shared inbox — especially outside office hours.
Does automatically
- Acknowledge a new enquiry and capture contact details
- Ask your standard qualifying questions in order
- Tag the enquiry by service type, urgency, and location
- Offer available appointment windows from your published calendar
- Log the full conversation to the contact record
Needs your approval
- Any quoted price, discount, or commitment on timing
- Replies to complaints, legal threats, or media enquiries
- Sending anything to a contact who asked not to be contacted
Hard blocked
- Signing or agreeing to contract terms
- Taking payment or card details
- Making promises about outcomes or warranty coverage
Connections are scoped and agreed during onboarding. Nothing is connected without your written approval, and read-only access is used wherever it is enough.
A day in the queue
Synthetic example. Not real customer activity.
New after-hours form enquiry — roof leak, Redding
Acknowledged, captured address and urgency, offered two site-visit windows.
Caller asked for a firm price over text
Pricing is approval-gated. Summary sent to owner with everything gathered.
Duplicate enquiry from an existing customer
Merged to the existing record, no second reply sent.
Contact requested a same-day contract signature
Contract execution is hard blocked. Routed to owner.
What we would measure
Under 2 min
First response time
Sample target for acknowledged enquiries
78%
Enquiries fully qualified
Demo figure — remainder need a person
22%
Escalation rate
Demo figure
These numbers are sample and demonstration values used to show what we track — not results you are promised. Your own baseline is measured during the pilot before anything is claimed.
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